Legal information
Withdrawal Rights
This information is for consumers who conclude a software-service contract at a distance or away from permanent business premises. It does not apply to B2B contracts.
Updated: 21 August 2026
1. The 14-day period
Where distance or off-premises contract rules apply, a consumer may generally withdraw from a service contract within 14 days from the day it was concluded, without giving a reason.
2. How to exercise the right
Before the period expires, send a clear statement to noventratechnologies@inbox.eu. The model form below may be used but is not compulsory.
3. Starting work during the withdrawal period
If development should begin during the 14-day period, an express request may be required. If you withdraw after work begins, you may have to pay a proportionate amount for service actually provided before the notice was received.
4. Full performance and digital content
The withdrawal right may be lost after full performance where the consumer expressly consented to an early start and acknowledged the loss of the right after full performance. Separate rules may apply to digital content supplied without a tangible medium. The legal character of a particular project is determined by the contract and applicable law.
5. Refunds
After a valid withdrawal, any amount due is refunded within the statutory period, generally using the original payment method unless agreed otherwise. A lawful proportionate charge for service already provided may be deducted.
6. Model withdrawal form
To: Noventra Technologies SIA, registration no. 40203772601, noventratechnologies@inbox.eu
I/We hereby give notice that I/We withdraw from the contract for the following service: ____________________
Date contract concluded: ____________________
Consumer name and address: ____________________
Signature (paper form only): ____________________
Date: ____________________
7. Further information
Contact us about a specific booking. Independent guidance is available from the Latvian Consumer Rights Protection Centre.