03 · Customer access platforms
Customer Portals & Self-Service Platforms
A secure place for customer requests, documents, statuses and repeat actions.
Representative visualService objective
Customer portals
A client portal should answer one practical question: what can the user complete independently without losing clarity or control? We create a visible path from authentication to confirmed action.
What is included
A defined body of work.
- Registration or invitation flow
- Secure authentication and password recovery
- Profile and access logic
- Requests, statuses and activity history
- Document or file area where needed
- Notifications for significant changes
- Mobile-ready interface
- Administrative side for managing requests
Best suited to
Where this route fits.
- Clients of service businesses
- Repeat applications and orders
- Closed partner or member areas
Delivery sequence
Four control points.
Access
We define who can register and what each role sees.
Journey
Primary self-service scenarios are mapped.
Portal
Customer and administration environments are developed.
Security review
Access, error states and sessions are checked.
Important scope note
Other delivery routes
Connected delivery routes.
A project may combine several routes; final boundaries are consolidated into one proposal.
Concept to launch
Product structure, prototype and a functional first release within one visible delivery route.
From €2,000
Representative visualOperations systems
A working environment for tasks, statuses, client information and day-to-day operational coordination.
From €1,800
Representative visualWorkflow automation
Automation of repeat actions, status changes, notifications and document preparation.
From €1,400
Representative visualStarting point
Boundaries come first.
Describe the current situation, intended users and required outcome. The initial response will establish whether the concept fits the indicative €1,000–€2,000 working range.